TERMS, CONDITIONS, REFUNDS, AND CANCELLATIONS
Responsibility of Booking PartyWhen the booking party makes reservations on behalf of other passengers in their party they assume the responsibility to make each and every passenger they book to be aware and informed of these terms and conditions as a passenger on our flights.
Things You Can And Cannot Carry On Our Flights.• Please be at our departure location 20 minutes prior to your scheduled flight.
• We do not allow food of any type on our flights, this includes gum and candy.
• We do not allow weapons of any kind on our flights.
• No liquids are allowed on our aircraft with the exception of water.
• On our tours knapsacks, purses, backpacks, and other carry-ons are not permitted with the exception of reasonable cameras, please leave those items in your vehicle. Broadcast cameras and oversized professional camera passengers must book an appropriate type of photo flight.
ConfirmationsWhen you submit a reservation request it is NOT a confirmation until we respond after reviewing the submitted information. You will receive an email confirmation from us when it is accepted. We cannot always confirm a reservation at the same date or time you request and may respond with the closest time available. Once you have a confirmation from us we will send detailed instructions to you the night before the flight once we check the weather and other relevant information for your flight. We usually do this before 6 PM.
Cancellation PolicyYou can cancel your reservation prior to 72 hours before your flight. This must be done IN WRITING by email so there is no confusion. When communicating, please have the name of the person who made the reservation originally included in the communication. Include the name, date, and time of your flight that is booked. We only fly when conditions are based on actual conditions not forecasts. If we can operate the flight and you decide that conditions are not optimal for you, you will be charged a cancellation fee. Check forecast conditions 72 hours in advance if you intend to cancel. If you cancel within 72 hours of your flight you will be charged 50% of the flight cost. If we cancel due to weather or other conditions there is no cancellation fee charged.
Passenger WeightsHelicopters and airplanes have a maximum weight capacity as well as other restrictions that govern the balance of the aircraft to ensure the safety of passengers. Occasionally, to satisfy these safety requirements it may be necessary to split your group across more than 1 aircraft or flight. All helicopter and airplane passengers will be weighed at the time of check-in to confirm the weight listed on the reservation is accurate. When making reservations passenger weights and names are required on the booking form.
Weights are based on average weights of 170 pounds per passenger on helicopter flights when there are 4 passengers or a total weight allowance of 680 pounds per flight. On certain flights, there may be weight surcharges. On our airplanes, this is variable based on loading configurations, length of flights, and other factors. Despite the fact that airplanes may be able to seat more passengers it does not mean that every seat can necessarily be occupied.
Small Children Five and UnderFlights are not recommended for small children as helicopter flights can be very uncomfortable for them. As such we do not recommend flights with small children for that reason. If you do book a flight with a child please ensure that they are under control at all times. We do not allow small children to be seated in the front center seat, however, at the discretion of the pilot this may be waived. If you intend on a small child accompanying you on any of our flights you must disclose this at the time of making your reservation.
Valid IdentificationThe FAA requires each passenger to present a government-issued photo identification card in order to board an aircraft, such as a driver's license or passport.
Unless specified, flights may be changed without penalty up to 24 hours prior to departure, subject to availability. Rescheduling your tour within 24 hours of commencement may result in a change fee of $50. We cannot guarantee the weather so if areas have ground obscurations, bumpy air, or overcast skies you should take that into consideration prior to booking. We reserve the right to modify flight paths due to weather. We can reschedule your flight if the weather is a substantial factor subject to availability. Cancellations are not allowed once reserved and confirmed by us within 72 hours.
ALL FLIGHT TIMES ARE APPROXIMATE. OUR OPERATIONS ARE SUBJECT TO CANCELLATION DUE TO A LACK OF PASSENGER DEMAND, WEATHER, FLIGHT RESTRICTIONS, FAA LIMITATIONS, AND OTHER FACTORS BEYOND OUR CONTROL. IF WE CANCEL THE FLIGHT AND CANNOT RESCHEDULE IT WE WILL PROVIDE A COMPLETE REFUND.
Right to Refuse Service | We Only Speak and Understand EnglishWe reserve the right to cancel (with a full refund to the passenger) any reservation in which a typographical error on the website caused an erroneous display of either pricing or availability during the ordering process or after order confirmation. We reserve the right to refuse service to any person for any reason; however, service will not be refused based on your age, race, color, sex, or national origin. However, if your age, physical condition, language spoken, or disability prevent you from exercising, following, or understanding safety instructions from the pilot or other company representatives you are assuming all risks associated with the limitations imposed by your physical condition, ability to understand or ability to communicate with us when booking the reservation.
Packaged excursions, tours, and events.In the event that you have purchased a tour that was booked with third parties, we are not responsible for changes in currency valuation or errors in booking by them. We may act as an agent for suppliers of various travel goods and services including but not limited to ground transportation, hotel accommodations, airplane flights, meals, tours, cruises, and/or other services. We may work with these suppliers in selling packaged travel-related services and/or in accepting reservations or bookings for services that may not be directly supplied, managed, or otherwise provided by us. We attempt to work with only suppliers that have shown an acceptable level of stability, dependability, and responsiveness to problems and complaints; nevertheless, we cannot and do not control the actions or inactions of the suppliers it represents. Therefore, we shall not be responsible for any breach of contract, failure to comply with any laws including but not limited to the Americans with Disabilities Act (ADA), or any intentional or negligent actions or omissions on the part of such suppliers resulting in any loss, property damage, delay, inconvenience, or personal injury to travelers, travelers' companions, or group members, including but not limited to any losses resulting from changes in suppliers' rates, losses in connection with bookings, reservations, connections, or scheduling problems, or losses arising out of the handling or loss of baggage or other personal effects. We shall not be responsible for any injuries, damages, or losses caused to any traveler in connection with terrorist activities, social or labor unrest, mechanical or construction failures or deficiencies, diseases, local laws, climatic conditions, abnormal conditions or developments, or any other actions, omissions, or conditions outside our control.
NOTICE OF INHERENT RISKS AND ASSUMPTION OF RISKS
Participation in any and all recreation activities and opportunities involving aviation/flight, aviation/flight instruction, rental of airplanes, scenic air tours, and photo/video flights (“the Activity”), involves substantial and inherent risks, hazards and dangers that may result in personal injury, incapacity, paralysis death or damage to property. The risks may include, but are not limited to, those caused by terrain, facilities, temperature, weather, lack of hydration, animals, reptiles, insects, and fish, unstable ground, slippery ground and rocks locations, condition of participants, equipment, vehicular traffic, and actions of others. You understand, accept and assume responsibility for obeying all information, rules and regulations provided to you by us in connection with your participation in the Activity or any facilities or services connected with GLACIER and the Activity, including all Federal and Montana laws and regulations, and terms and conditions posted at the facilities and in the equipment, or on its website of GLACIER. Glacier Aviation Services, Inc, may from time to time provide transportation to locations for activities unrelated to aviation. In such instances GLACIER is not making any warranty or representations regarding the safety of any Participant while at any location. If GLACIER provides transportation to any location wherein the purpose of transportation is for Participant’s to conduct any activity, sport or other activity, GLACIER is not acting as a guide, outfitter, or host of any Participant and no Participant should rely on the opinions, recommendations, or advice of any employee, owner, agent, or representative of GLACIER while conducting any activity, sport or other activity. You recognize and agree that you are voluntarily participating in the aforementioned Activity and you are participating in the Activity entirely at your own risk. Any person who takes part in any sport or recreational opportunity assumes the inherent risks in that sport or recreational opportunity, whether those risks are known or unknown, and is legally responsible for any and all damage, injury or death to himself or other persons or property that results from the inherent risks in that sport or recreational opportunity. You are aware of the risks associated with participating in this Activity. You understand that injuries or outcomes may arise from your own or others' negligence, conditions related to travel, or the condition of the Activity location(s). Nonetheless, you assume all related risks, both known or unknown to you, of your participation in this Activity.
INDEMNIFICATIONIn consideration of the risk of injury while participating in the "Activity", and as consideration for the right to participate in the Activity, you hereby, for yourself, your heirs, executors, administrators, assigns, or personal representatives, knowingly and voluntarily enter into this waiver and release of liability and hereby waive any and all rights, claims or causes of action of any kind whatsoever arising out of my participation in the Activity, and do hereby release and forever discharge Glacier Aviation Services, Inc., its affiliates, managers, members, agents, attorneys, staff, volunteers, representatives, predecessors, heirs, successors and assigns, for any injury, which may include, but are not limited to, physical or psychological injury, pain, suffering, illness, disfigurement, temporary or permanent disability (including paralysis), economic or emotional loss, and death, that you may suffer as a direct result of your participation in the Activity, including traveling to and from an event related to this Activity. Your use of the services and equipment of GLACIER is at your risk. Neither GLACIER, our affiliates, nor any of our or their respective officers, directors, members, agents or other representatives will be liable for any damages including direct, indirect, incidental, consequential, special or punitive damages, including, without limitation, loss of income, profit or good will, loss of or damage to property and claims of third parties, arising out of your participation in the Activity. You agree to indemnify and hold harmless GLACIER against any and all claims, suits or actions of any kind whatsoever for liability, damages, compensation or otherwise brought by you or anyone on your behalf, including attorney's fees and any related costs, if litigation arises pursuant to any claims made by you or by anyone else acting on your behalf. You understand and acknowledge that use of the facilities, equipment and services provided by GLACIER involve certain inherent risks. Inherent risks as defined under Montana 27-1-753, MCA, the Montana Recreation Responsibility Act, means those dangers or conditions which are characteristic of, intrinsic to, or an integral part of any sport or recreational opportunity. Pursuant to Montana 27-1-753, MCA, the Montana Recreation Responsibility Act, any person who takes part in any sport or recreational opportunity assumes the inherent risks in that sport or recreational opportunity, whether those risks are known or unknown, and is legally responsible for any and all damage, injury, or death to himself or other persons or property that results from the inherent risks in that sport or recreational opportunity. By signing this waiver, you are asserting that your participation in any sport or recreational activity with GLACIER is voluntary and that you are assuming the inherent risks associated with such activity. You hereby release, waive, discharge, and covenant not to sue, Glacier Aviation Services, Inc., nor any of its agents, volunteers, assistants, or employees from any and all claims arising in direct relation to your assumption of risk. This is not to include actions based upon negligence of the provider wherein the damage, injury or death is not the result of an inherent risk of the sport or recreational opportunity pursuant to Montana 27-1-753, MCA, the Montana Recreation Responsibility Act. You have read and fully understand this waiver of liability and intend by your signature to be a complete and unconditional release of all liability to the greatest extent allowed by the law. You acknowledge that GLACIER and their managers, members, officers, volunteers, representatives and agents are not responsible for errors, omissions, acts or failures to act of any party or entity conducting a specific event or activity on behalf of Glacier Aviation Services, Inc. If you desire financial protection against personal injuries, you must obtain protective insurance, including without limitation life insurance, health insurance, and/or liability insurance if you injure another person. You further agree that venue for any disagreement that might arise between you and GLACIER shall be in the District Court for Flathead County, Montana.
DAMAGE TO EQUIPMENT AND/OR FACILITIESIn the event that any damage to equipment or facilities occurs as a result of your willful actions, neglect or recklessness, you acknowledge and agree to be held liable for any and all costs associated with any actions of your neglect or recklessness. In the event that any provision contained within this Release of Liability shall be deemed to be severable or invalid, or if any term, condition, phrase or portion of this agreement shall be determined to be unlawful or otherwise unenforceable, the remainder of this agreement shall remain in full force and effect, so long as the clause severed does not affect the intent of the parties. If a court should find that any provision of this agreement to be invalid or unenforceable, but that by limiting said provision it would become valid and enforceable, then said provision shall be deemed to be written, construed and enforced as so limited.
ACCEPTANCEBy making this reservation I affirm that I am of the age of 18 years or older, and that I am freely accepting this agreement. I certify that I have read this agreement, that I fully understand its content, have the legal authority to accept the terms and conditions in this document, on behalf of myself and the Participants that I have booked for this Activity and intend to authorize the participation in the above-noted Activity and to release GLACIER from any and all liability resulting therefrom. I acknowledge that this release cannot be modified orally, nor without written consent to alter this release signed by both myself and a manager of GLACIER. I am aware that this is a release of liability and a contract and that I am accepting of my own free will. Please
MEDIAPhotographs or other footage or medium (“Medium”) will be taken throughout the day and some photographs will be used for our commercial purposes, including but not limited to, in connection with the offering for advertising, or promoting, or sale of a product, merchandise, goods, or services connected with GLACIER The Participant grants permission to use Participant’s likeness and Medium without payment or consideration made to them. Participant realizes these Medium become the property of GLACIER and will not be returned. Participant authorizes GLACIER to use, edit, copy, publish or exhibit any Medium for any lawful purpose.